Refund policy
Return and Refund Policy
At Lumiorap, customer satisfaction is our priority. We want you to have a positive shopping experience with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.
Return Eligibility
Customers may request a return within 30 days after receiving their order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The product must include original packaging and accessories.
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Proof of purchase or order information must be provided.
Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.
Return Process
To start a return request, please contact our customer support team at:
Email: darrindopita8678@outlook.com
Please include:
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Order number
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Customer name
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Reason for return
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Photos or videos of the product (if applicable)
Our customer service team will review your request and provide return instructions.
Refund Policy
Once your returned item is received and inspected, we will notify you of the refund approval status.
If approved:
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Refunds will be processed to your original payment method.
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Please allow 5-10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping Costs
If the return is caused by a product defect, incorrect item, or fulfillment error, Lumiorap will cover the return shipping cost.
For returns due to personal preference or ordering mistakes, customers may be responsible for return shipping costs.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery. We will provide a suitable solution, including replacement or refund.
Cancellation Policy
Orders can be canceled within 24 hours after purchase. After this period, the order may already be processed and cannot be canceled.
For any questions regarding returns or refunds, please contact:
Email: darrindopita8678@outlook.com
Thank you for shopping with Lumiorap.